WHEN DO YOU SHIP MY ORDER ?
- We ship most items ( with exception of “Pre-Orders” ) 3-5 business days after receiving your order. When your order has been shipped, we will send you an email with tracking details. * Please note that orders may be split into multiple shipments, and items ordered together may not be shipped on the same day. ( * this may apply to some USA shipments as there is a daily ceiling of value eligible for non-duty ).
- For “Pre-Order” items , the estimated shipping date can be found on the specific description pages of the items.
WHERE CAN I FIND SIZE & FIT ADVICE ?
- Click on the “Size Guide” button on each product page. When selecting your size on the product page , you may also find the product measurements of each size for guidance. If you are unsure about your size, simply reach out to our Customer Service Team.
AN ITEM THAT WAS ADDED TO MY SHOPPING CART WAS SOLD OUT?
- An item is only reserved for you when your purchase is complete. If an item is extremely popular and is limited in stock , it might be sold out once you reach the checkout. Our apologies. You are therefore encouraged to submit your order and payment as soon as possible.
DO YOU RE-STOCK ITEMS THAT ARE SOLD OUT?
- To be notified if a sold-out item becomes available again, click on “NOTIFY ME WHEN AVAILABLE” on the specific item page, select your size needed, and then enter your email address. We will inform you when the item gets restocked.
CAN I CANCEL OR MODIFY MY ORDER ? CAN I CHANGE SHIPPING ADDRESS?
- It is only possible to make modifications to your order within 1 hour of order placed and if the order has not been processed. This includes “cancelling an order in full or in part, changing an address, changing a shipping method, and adding, replacing, or removing items from your order.”
WHAT CURRENCIES CAN I PAY IN?
- We provide several currency conversion options on our website ( and working to add more ). You will be charged the equivalent of USD in your selected currency at the checkout page.
WILL I HAVE TO PAY ANY CUSTOMS DUTIES AND / OR TAXES?
- The price you pay to us excludes all import duties and sales taxes. As we are unable to advise you on the exact amount of taxation, we recommend you contact your local customs office or tax authority before placing your order. Tax is charged by the customs offices in the destination countries based on their rules and policies. It is the customer’s responsibility to find out the import tax policies of their country. Shipments from our warehouse are not covering local customs duties and taxes. Therefore, if any, these additional charges must be paid by the customer. Customers take full responsibility for all return shipment costs, custom duties, and handling fees should they refuse to accept a parcel due to import duties or taxes.
WHAT DOES PRE-ORDER MEAN?
- The Pre-Order concept is introduced as part of our efforts in reducing our footprint for a better future. We believe we can reduce environmental waste from cheap throwaway fashion , or overproduction and help build a more responsible and sustainable industry. Pre-order items are not in-stock items and will take additional time to be shipped out. The “estimated” shipping date for every pre-order item is displayed on their respective product pages. Rest assured that as soon as we get hold of your pre-order items, we will ship them out as soon as possible. HOW TO RETURN?